Privacy Policy
Last updated: 4 April 2026
At Gold Clean ("Gold Clean", "we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.
We comply with the New Zealand Privacy Act 2020 and other applicable privacy laws.
1. Information We Collect
Personal information you provide
We may collect information that you voluntarily provide when you:
- request a quote or information
- submit an enquiry or contact us
- book or discuss cleaning or restoration work
This may include:
- name and contact details (such as email address and phone number)
- property or site details
- project information, photos, and service requirements
- communications and correspondence with us
- billing or payment information where applicable
Information collected automatically
When you visit our website, we may automatically collect:
- device and browser information
- usage data such as pages visited and time spent on site
- approximate location derived from IP address
- cookies and similar tracking technologies
2. How We Use Your Information
We use personal information to:
- respond to enquiries and provide quotes
- deliver, manage, and improve our cleaning and restoration services
- communicate about projects, bookings, and service updates
- manage billing and business operations
- improve website performance, security, and user experience
- comply with legal obligations and protect our rights
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, measure performance, and understand how our website is used.
You can control cookies through your browser settings. Disabling cookies may limit certain website features.
4. How We Share Your Information
We do not sell personal information.
We may share personal information with:
- service providers who help us operate our website or business
- professional advisers and contractors where necessary
- authorities or regulators where required by law
- other parties where you have given consent
5. International Data Transfers
Some of our service providers may process or store personal information outside New Zealand. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
6. Data Security
We implement reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Privacy Rights
Under the Privacy Act 2020, you have the right to request access to, and correction of, personal information we hold about you. We may need to verify your identity before responding.
9. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for their privacy practices or content.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this website with a new “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us via the contact details published on the Gold Clean website.