Terms of Service

Welcome to Gold Clean ("Gold Clean", "we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing or using our website or engaging our services, you agree to these Terms.

1. Acceptance of Terms

You confirm you are at least 18 years old and have legal capacity to enter into these Terms. If you engage our services on behalf of a business or other organisation, you represent that you have authority to bind that entity.

We may update these Terms from time to time. We will publish the updated Terms on this website with a new “Last updated” date.

2. Services

Gold Clean provides exterior building cleaning and related restoration services, including services associated with heritage and stone buildings. The scope of any work will be set out in a quote, proposal, work order, or other written agreement.

3. Quotes, Bookings, and Customer Responsibilities

You are responsible for ensuring that information you provide to us is accurate and complete.

You are also responsible for:

• providing safe and lawful access to the site where work is to be carried out
• obtaining any required permissions, approvals, or consents relating to the property
• advising us of any known hazards, restrictions, or site-specific requirements
• ensuring that any instructions you provide are lawful and accurate

4. Fees, Billing, and Refunds

Fees and payment terms are set out in your quote, invoice, proposal, or other written agreement with us.

Unless otherwise agreed, invoices must be paid by the due date stated on the invoice. If payment is overdue, we may suspend further work or withhold delivery of services until payment is made.

Except as required by New Zealand law or expressly agreed in writing, fees are non-refundable once services have been delivered or committed.

5. Website Use

You must not use this website in any way that is unlawful, harmful, fraudulent, misleading, or that interferes with the security or operation of the website.

6. Intellectual Property

All content on this website, including text, branding, images, layout, and design elements, is owned by or licensed to Gold Clean unless otherwise stated. You may not copy, reproduce, or use website content without prior written permission, except as permitted by law.

7. Privacy

Our Privacy Policy describes how we collect, use, and protect personal information. Our Privacy Policy is incorporated into these Terms by reference.

8. Disclaimers

To the maximum extent permitted by New Zealand law, our website and services are provided on an “as is” and “as available” basis. We do not warrant that the website will be uninterrupted or error-free.

Any information on the website is general in nature and does not replace a tailored quote, inspection, or professional assessment for a specific property.

9. Limitation of Liability

To the maximum extent permitted by New Zealand law, Gold Clean will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, goodwill, opportunity, or data arising from or related to the website or services.

Our total liability for claims arising from or related to our services will be limited to the amount paid by you to us for the specific services giving rise to the claim, except where liability cannot be limited under New Zealand law.

10. Termination

We may decline, suspend, or terminate services where required by law, where safety concerns arise, where access is not reasonably available, or where you breach these Terms or any other agreement with us.

11. Governing Law

These Terms are governed by the laws of New Zealand, and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.

12. Contact

If you have questions about these Terms, please contact us via the contact details published on the Gold Clean website.